Refund Policy for Heels and Merchandise

Thank you for your purchase! At Heel Appeal, we want you to feel confident and satisfied with your order. Below is our refund policy, which outlines the conditions under which returns, exchanges, and refunds may be granted.

Refund Eligibility

We offer a 21-day refund policy for all heels and merchandise. To qualify for a refund, the following conditions must be met:

1. Return Window:
   Items must be returned or exchanged within 21 days of the purchase date.

2. Condition of Items:

   • Items must be unused, unworn, and in their original condition, including tags and packaging (e.g., shoe boxes, dust bags).

   • Items showing visible signs of wear or damage (e.g., scuffs, tears, or stains) are not eligible for refund or exchange.

3. Proof of Purchase:

   • A receipt, order confirmation, or other proof of purchase is required for all returns or exchanges.

Non-Refundable Items

The following items are not eligible for refund or exchange:

• Gift cards.

• Sale or clearance items.

• Custom or made-to-order products.

How to Initiate a Return or Exchange

1. Contact Us:

   • Email heelappeal@appealofficial.com with your order details and reason for return or exchange.

   • Include photos of the item(s) if possible to expedite the process.

2. Approval Confirmation:

   • Once your return is approved, you’ll receive instructions on how and where to send the item(s).

3. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or incorrect item sent.

   • We recommend using a trackable shipping service to ensure your return is received.

Refund Process

• Once your returned item is received and inspected, you’ll be notified of approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 7–10 business days.

Exchanges

• If you need a different size, style, or color, we’ll be happy to process an exchange, subject to item availability.

• Exchanges are processed once the original item has been received and inspected.

Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, please notify us within 7 days of receiving your order. We’ll cover the cost of return shipping and ensure a replacement is sent promptly.

For further assistance, contact us at heelappeal@appealofficial.com. Thank you for supporting Heel Appeal! 💖